Problems Locating and Printing Automated Form I-94

Problems Locating and Printing Automated Form I-94

This article is related to a previous article: New Procedures for Form I-94.  In that article, we recommend that all clients print a copy of their I-94 after each and every entry to the US and verify that the information on the I-94 is correct.  This article provides helpful tips for anyone who experience trouble locating their I-94 online.


If you cannot locate your I-94 at, it is possible that the I-94 does not exist because of a system error. However, it is more likely that the I-94 is in the CBP system, but the data is formatted differently than you entered it.  Below are tips to assist you in obtaining the I-94 out of the CBP automation system.


Ensure data is entered correctly in all applicable fields.


A) Enter the name as stated in the passport, visa, or the submitted Form DS-160.


Although CBP has stated it would draw the name for the Form I-94 from the travel document (e.g., passport biographic page), that is not always the case. The instructions on CBP’s website state that the name is drawn from the visa, if any. Therefore, check the passport, visa, and a copy of the submitted Form DS-160 (if available) for name variations. Try entering the name as stated on each document.


B) Enter the first and middle name in the First Name field. In the first name field, type the first and the middle name (if any) with a space in between.  Do this even if the middle name is not stated on the passport or visa.


C) Switch the order of the names. Switch the last and first name when entering the information on the website. Some countries state the name in the passport as first name, last name, rather than the more standard order of last name, first name. This may cause the name to be recorded incorrectly in the CBP system.


D) Enter multiple first names or multiple last names without spaces. If a person has two first names or two last names, type the first names without a space between them or the last names without a space between them.  Example: type the first names “Mary Jane” as “Maryjane.”


E) Check for multiple passport numbers. Check the Form DS-160 (if available) for the passport number stated. If the passport number on the Form DS-160 is different than the passport number on which the person was admitted, type the passport number as stated on the submitted Form DS-160.  Also, check the passport number stated on the visa. If the passport number is different than the current passport, enter the passport number stated on the visa.


F) Do not enter the year if included in the passport number. Some passport numbers may begin with the year in which the passport was issued, causing the number to be too long for the relevant field in CBP’s automation system. If relevant, try entering the passport number without the year. For example, a Mexican passport that was issued in 2008 may have a passport number that starts with “08” followed by nine digits. Try entering the passport number without the “08.”


G) Check the Classification. Check the classification designated on the visa and compare it to the classification stated on the admission stamp in the passport, as there may be a slight variation. Be sure to try both designations. For example, the visa may state “E-3D” for an E-3 dependent, but the admission stamp may state only “E-3.” The automated I-94 could state the classification either way.


If none of the above efforts resolve the issue, call or visit the CBP Deferred Inspection Office and explain the problem. Some of the Deferred Inspection Offices have been able to resolve the problem over the phone without an in-person visit; however, other offices may require an in-person visit with the nonimmigrant alien. Contact information for the Deferred Inspection Offices can be found on CBP’s website.


Lastly, if the problem persists after following all of the above steps, your attorney may submit an inquiry to AILA (American Immigration Lawyers Association) liaison.